Shipping policy

At Queen’s Soul, we are committed to delivering your order as quickly and safely as possible. Please review our shipping policy below for detailed information on processing times, shipping methods, and delivery expectations.

1. Order Processing Time

All orders are processed within 1–3 business days after payment confirmation.
Orders are not processed or shipped on weekends or public holidays.

Please note: During peak seasons, promotions, or new product launches, processing times may be slightly extended.

2. Shipping Destinations

We currently ship to the United States and selected international destinations.
If your country is not available at checkout, please contact us at service@queenssoulhair.com for assistance.

3. Shipping Methods & Delivery Time

Estimated delivery times begin after your order has been shipped, not when it is placed.

United States

Standard Shipping: 5–8 business days
Express Shipping: 2–4 business days

International Shipping

Standard International Shipping: 7–15 business days
Express International Shipping: 3–7 business days

Delivery times may vary depending on destination, customs clearance, and local carrier performance.

4. Shipping Fees

Shipping fees are calculated at checkout based on your location and selected shipping method.
Occasionally, we offer free shipping promotions, which will be clearly displayed on our website.

5. Order Tracking

Once your order has shipped, you will receive a shipping confirmation email with a tracking number.
Tracking information may take up to 24–48 hours to update.

6. Customs, Duties & Taxes

For international orders, customs duties, taxes, or import fees may be charged by your local customs authority.
These charges are not included in the product price or shipping cost and are the responsibility of the customer.

7. Address Accuracy

Please ensure that your shipping address is complete and accurate at checkout.
Queen’s Soul is not responsible for delays or lost packages due to incorrect or incomplete addresses provided by the customer.